What is the General Refund Policy?

At Ali Travels, we aim to deliver transparent and reliable services. We provide refunds in accordance with the nature of the service and client request. Refunds are only applicable if the cancellation is made within the permitted timeline and under the conditions described herein.

Are Visa Consultancy Service Fees Refundable?

Fees paid for visa consultancy services are non-refundable once processing has begun or documentation has been submitted to the concerned authorities. If you cancel before document submission, a partial refund may be considered.

What is the Refund Policy for Travel Bookings and Package Cancellations?

Cancellations made within 48 hours of booking are eligible for a full refund, excluding service charges. For cancellations after 48 hours, refunds are based on supplier policies such as airlines, hotels, or embassies.

What Happens in Case of Delays or Service Interruptions?

If any delays are caused due to technical issues or faults from our side, clients will either be refunded in full or given the option to rebook or reschedule the service.

How Long Does the Refund Process Take?

If any delays are caused due to technical issues or faults from our side, clients will either be refunded in full or given the option to rebook or reschedule the service.

In Which Cases Are Refunds Not Provided?

We do not offer refunds for change of mind, incomplete documentation provided by the client, or rejection by the embassy/consulate due to client-side issues.

How Can I Request a Refund?

To request a refund, please email and contact us on WhatsApp with your full name, payment receipt, service name, and reason for cancellation. Our team will review your request and respond within 2–4 business days.